SIMPLE ORDER ONLINE
1. Contact Trovus Aquatic
It's very easy to directly chat the available contacts, select the item you want, specify the quantity, and indicate the country of origin.
We will respond to your chat promptly (during Indonesia's business hours).
It is that simple!
2. Inquiry and Selection
Provide details about the type and quantity of silifish ornamental fish you are interested in. You can also ask about the availability, prices, and any specific requirements or preferences you may have.
3. Quotation and Confirmation
Trovus Aquatic will send you a quotation based on your inquiry. Review the quotation carefully, and if everything is in order, confirm your order by replying to their email or through their preferred method of communication.
4. Payment Methods
We will only process your order once full payment for the items, plus shipping costs, has been made.
5. Preparation and Packaging
Once the payment is confirmed, Trovus Aquatic will prepare and package the items securely for shipment. They ensure that the fish are healthy and properly packed to withstand the journey.
6. Shipping Methods
We can only arrange delivery to the nearest airport in your country.
Please ensure you have complete authorization for sending and receiving the items
Our orders are shipped via Air Plane Cargo from Airport Soekarno-Hatta Jakarta, Indonesia.
7. Delivery and Inspection
Upon arrival, inspect the Items to ensure they are in good condition. If there are any issues, contact Trovus Aquatic immediately for assistance.
8. Acclimatization
Carefully acclimate the fish to your aquarium following best practices to ensure their health and well-being in their new environment.
A. PLANTS
- All our plants are packed in heat sealed durable plastic bags to maintain moisture
wrapped around in bubble wrap or newspaper, and put in durable boxes to prevent them from getting crushed in transit.
B. SNAILS
- All our snails are packed are packed in breather bags or in heat sealed durable plastic bags and always double bagged (triple bagged if necessary).
They are packed with enough space to be comfortable and plenty of oxygen that lasts up to 1 week.
They are then wrapped around in bubble wrap or newspaper, and put in durable boxes to prevent them from getting crushed.
C. INVERTS ( Shrimp, Crab , Clam and Crayfish )
All our invertebrates are packed in breather bags and always double bagged.
They are packed with enough water to be comfortable for up to 1 week.
They are wrapped around in bubble wrap or newspaper, and put in durable boxes to prevent them from getting crushed.
D. TROPICAL FISH
All our fish are packed in durable plastic bags and always double bagged.
They are packed with enough water and pure oxygen to be comfortable for up to 1 week.
They are wrapped around in bubble wrap or newspaper, and put in durable boxes to prevent them from getting crushed.
E. HOLIDAY NOTICE
We do NOT ship live animal orders and/or plant orders during a holiday week and the week before a holiday.
We are committed to ensure the safe arrival of our animals.
During some holidays (Example: Christmas, Thanksgiving, and more), airport couriers are extremely busy and package delays will occur - even in the week leading to said holiday - so for the safety of our animals, orders will be held and shipped the week after the holiday.
F. WEATHER NOTICE
We do NOT ship any live stock if temperatures are below 40℉ or above 90℉.
We deeply care for the safety and well being or all our livestock.
We will not ship any animals or plants if it is unsafe for them to make a comfortable trip.
We have the right to hold back all orders placed during these extreme conditions.
You will receive a friendly message reminding you of the situation and we will ship when we see a break in weather and is safe for them to travel.
We hope you understand that we do this because WE CARE about the animals and plants you will be receiving.
We want to make sure you get the best of the best!
All orders are processed depend on stock.
Insulation Supplies, Box, Breather Bags, Cold Packs and Heat Packs are available at checkout.
By following these steps, you can successfully order and receive ornamental fish from Trovus Aquatic, enjoying their unique beauty in your own aquarium.
Thank's.